Our Terms

And now the boring stuff.........

Contact Details:
My Toy Story, Innox House Studios, Colerne, Nr Chippeham, Wiltshire, SN14 8AY. E mail info@mytoystory.co.uk

Making A Purchase
As well as online purchasing, we accept telephone orders on07740 198500 or 07711 846410 and by post at the address above.

You can pay using you PayPal account. This means you don't have to input  your credit card details into our secure services and you can pay via your bank account if you have this set up with Paypal.

To order by post simply add items to your shopping basket but do not checkout. Instead print out the page and post to us together with your cheque. Or you can simply list the name and colour of the products you would like to purchase, and include a cheque made payable to 'My Toy Story', not forgetting to add the appropriate postage and packaging fee (see below). Send the above, along with your name, address, phone number and e-mail address where applicable to the address above.

In the UK our goods are dispatched via Royal Mail or using couriers, if you wish to have items sent overseas please call us on the above number and we will arrange this for you.

***Postage and Packaging in the UK is charged at a flat rate of £4 for orders up to £25, £3 on orders between £25.01 and £70 and is free on orders over £70 ***

Errors and Omissions
If there has been a pricing error anywhere on this website My Toy Story reserves the right to contact the customer for the monetary difference. We reserve the right to change prices and item details without notice.

Trade Descriptions Act
Every care has been taken to ensure that all descriptions and photography are accurate but slight variations in size, design or colour may occur, particularly as many of our products are handmade. All sizes are approximate.

Delivery and Returns

See our delivery and returns page.

Back Orders
If you place an order and for some reason the item is out of stock, we can place it on back order for you and deliver it to you when it becomes available again.  We will provide you with regular progress reports via E mail or telephone.

Out of Stock
In the unlikely event that an item is out of stock, we will contact you by E mail or telephone to offer you a replacement item.

All our toys comply with EC Toy Safety regulations and, where appropriate, carry the EC mark. Some items are not recommended for children under 3 as they contain small parts but many would be very suitable for a bright 2 year old.  Each item has the recommended age shown next to it. Please use this as a guide, not in place of your own judgement. Do phone us if you have any questions.

Privacy Policy 
We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item and to store delivery addresses if the address book is used.

Returns Policy

Please see our delivery and returns page

Hyperlinking from Us

Links from our site are provided for your information. We are not responsible for the contents or reliability of the linked websites and do not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.